English · A2 · vocabulary · 4 minutes
Hotel stays
Confirm a booking and report missing or broken room items.
Understand the choice
A hotel exchange needs booking identity, access, breakfast schedule, and a short problem statement. Front desk is a common alternative to reception.
Core rule: Under the name… identifies a booking; there is/are and does not work report problems.
Notice it in context
I have a reservation under the name Elena Rossi.
Tengo una reserva a nombre de Elena Rossi.
Have states possession of reservation; under the name is the fixed registration phrase.
Reception gives the guest a key and explains breakfast.
The front desk gives the person staying there room access and meal information.
Reception, guest, key, and breakfast appear directly.
There is no towel in the room, and the lift does not work.
The room lacks a towel; the floor machine is broken.
Towel, room, and lift describe two problems.
What to remember
- Elevator is US English; lift is UK English and widely understood.
- Booking and reservation overlap; booking is especially common in UK travel English.
Common trap: Do not say on the name for a reservation.